Policies and Service

POLICIES & SERVICE

 

Item Availability

We strive to keep all items posted on the web site in stock for shipping within 48 hours. 

There are a few exceptions and this will be noted on the item page under ‘availability’.

We are also operating a physical ‘brick and mortar’ store.  We try our best but on occasion, when an item is sold in the store at the cash register, we fail to remove it or hide it on the web site until it is re-ordered.  If the item or items you order are in stock, we will ship your order as soon as your credit card processing has been completed.  This usually takes 48 hours.  If you order an item or items that for some reason is not in stock, we will e-mail you with the time frame that it will take to re-order that item, usually referred to as back-ordering.  At this point you will have a number of options.  You can accept our apologies and agree to the time frame.  You can cancel that item and order a similar item.  You can cancel that item or the entire order in which case your money will be promptly refunded.  If one item out of a multiple item purchase is back-ordered, you can opt for us to hold the entire order and ship when complete, or have us ship the item(s) that are in stock and ship the back-ordered item when it comes in at our expense, that is, no additional shipping charges.  Communication is the key and we pride ourselves in keeping you informed.  Keep in mind that our usual method of communication is e-mail so please check your e-mail after making a purchase.  When you place an order, we will acknowledge that with a personal e-mail.  When your order is shipped, we will e-mail you with the tracking number.  We will only phone you if we need to contact you and you haven’t responded to our e-mails. 

 

Ordering By Phone

Some people are uncomfortable ordering online.  If you prefer, you can browse our web site and place your order by phone.  Our number is 715-385-0100 or toll free at 888-385-0149.  On a phone order, be prepared with your shipping information and credit card number.  We will ask you to provide the address that the credit card statement for the card you are using goes to if it is different than the address that your order is being shipped to.  This is for your protection in the event your card has been stolen or is being fraudulently used. 

 

Packaging

We don’t know if you are purchasing items for yourself or for gifts.  Normally we would ship the entire order in one box.  However, if you are purchasing multiple items for gifts, please leave a comment in the comment field of the shopping cart, or e-mail us to let us know which of your items require gift boxes.  There is no additional charge for gift boxes but we would rather save the expense of providing them if they are not needed or wanted. 

 

Payment

Our shopping cart is set up to accept all major credit and debit cards, and Paypal Express. 

Part of the authorization process for online credit cards is checking that your shipping address matches the address that the credit card statement for the card you are using goes to.  This is done automatically by the issuing bank of your credit card  (AVS or address verification service).  If these numbers do not match we will not ship your order until we can reach you either through the e-mail or phone number that you supplied to get the required information.  This is for your protection in the event your card has been stolen or is being fraudulently used.  If you are uncomfortable providing credit card information online, you can phone us with your credit card number and we will run your charge through our store machine.  In this case too, as stated above, we will ask you for the address that the credit card statement of the card you are using goes to.  These numbers must match or we will decline your order.  If you prefer, you can pay by check.  Please phone or e-mail us to make these arrangements.  Your order will be shipped after your check is received and deposited.

 

Sales Tax

If your order is being shipped within the state of Wisconsin, sales tax of 5.5% will be charged. 

 

Shipping Method

We ship United States Postal Service First Class.  If your order is under $50.00, we charge a flat rate of $5.00.  If your order is $50.00 or over, shipping is free.  If you want to make other shipping arrangements, please phone or e-mail. 

 

Returns Web Site

Merchandise can be returned or exchanged within 30 days of purchase.  Items must be in new (unused) condition.  Items that show signs of wear or have been sized, altered, or repaired are non-returnable.  Custom orders, including engraving, are non-returnable.

All decisions are at our sole discretion.  Shipping charges are not refunded.  If your order was shipped for free because it was $50 or over, 5% of the total purchase price of item(s) returned will be deducted from the refund to cover packaging and shipping costs incurred.  So for example, on a $100 purchase, $5.00 will be deducted, on a $500 purchase, $25 will be deducted, etc.  Purchaser is responsible also for the cost of shipping item(s) back.